In a nutshell, a comprehensive New Employee Orientation Program increases employee engagement and retention. Increased employee engagement and retention let’s you keep and earn more money. In other words, happy, loyal employees mean happy, loyal customers. On the other hand, a typical ad hoc “first day” will increase expenses. In fact, 4% of new employees will leave after the first day! And you’re left to start all over again.
Specifically, a carefully designed and delivered New Employee Orientation Program will: 1. Reduce new employee start-up costs
2. Help make the new employee independently productive as quickly as possible
3. Provide your new employees with relevant information when they need to know it
4. Set realistic expectations and goals for both employee and
5. Encourage a positive attitude
Reduce new employee start-up costs
After you’ve spent what surely seems like too much time and money during the selection and hiring process looking for the right candidate, we don’t want you to compound that expense by leaving individual departments to “reinvent the wheel” and create an entirely New Employee Orientation Program for each new staff member. That wastes your company’s time, energy, and resources. And, we certainly don’t want you or your managers trying to do it all on the Friday before the new person arrives on Monday. A successful New Employee Orientation Program is planned well in advance of the employee arriving and is easily duplicated for each new employee and so saves you time, money and stress.
Help make the new employee independently productive as quickly as possible
Depending on the type of work they’ve been hired to do, your new employee can take a few days to be “up and running” or several months. But, by providing your new employees with clear and concise job descriptions, the necessary tools to do the job and effective On-the-Job training, you’ll greatly reduce the time it takes for your new employees to become not only productive but also to excel. A well designed New Employee Orientation Program ensures that your new employees are provided with these essentials for success. You employees will become confident, capable and top-performers in your organization. And if your employees are succeeding, so are you.
Provide relevant information at the most appropriate time
Without a clearly defined New Employee Orientation Program, the first day on the job is often an ad hoc “brain dump” of everything their manager thinks this poor person might need to know for years to come. First days are stressful enough without overloading your new employee with information they don’t need immediately. For example, a person probably needs to know how to activate their voice mail/email accounts and understand how the documents they will be using are stored and shared. They probably don’t need to know how to complete their month-end timesheet yet. Try this tip: show your new employee how to use their calendar software by creating an appointment with you (or their manager) at the end of the month to go over timesheet procedures. Giving them information before it’s relevant will only add to their “First Day” anxiety and they will probably have forgotten the information by month’s end when they need it anyway. A clear and concise New Employee Orientation Program schedules the necessary training at the appropriate time. Don’t waste time and money training and retraining.
Set realistic expectations and goals
Everyone’s expectations need to be clear upfront. Both the manager and your new employee must be made aware of the standard to which your new staff member is expected to work and how long it is expected that he or she will take to reach that level. If the manager doesn’t expect your new employee to be completely independent for several months, then make sure that the employee knows this. Otherwise, your new employee may be placing too much pressure on themselves by working to reach an unrealistic goal and become frustrated in the attempt. A carefully planned New Employee Orientation Program provides explicit standards and timeframes for achievement and so relieves everyone of the unnecessary stress. Remember, happy, stress free employees make happy, stress free customers.
Encourage positive attitude
It’s said that, “People will do satisfactory work because they have to. People do superior work because they want to.” Building employee engagement is key to fostering the kind of superior performance you need from your employees that keeps your customers coming back. “Achieving results through other people” has become the catchall description of a manager’s job but those results can’t be achieved if the people involved are not committed to the goal and the organization. Building this commitment starts on Day One of your new employee’s introduction to the organization and nurturing that commitment continues as your employee proceeds through your New Employee Orientation Program, On-the-Job Training Program, while working with their Buddy and Coach, and through regular performance feedback and recognition programs.
New employee orientation is a critical time. Your New Employee Orientation Program is the employee’s first real impression of your organization and continues the process of introducing the new employee to your organization’s culture, goals, mission, and expectations that you began during the selection and hiring process. A well-run first day goes a long way in making that first impression a positive one.
A clearly well organized New Employee Orientation will also send the message that you are in control and that your company has clear and definite standards. A program that ensures everything and everyone is ready for your new employee’s arrival reduces everyone’s stress and frustration by eliminating surprises and last-minute panic.
Remember, a comprehensive New Employee Orientation Program increases employee engagement and retention. Increased employee engagement and retention let’s you keep and earn more money.