Hospitality management systems are the software that runs your hospitality business. From the food ordering system in your restaurant, to online accommodation booking software, it enables efficient communication and management of your operation, ultimately increasing revenue.
With a range of hospitality management systems to choose from, understanding what is offered is important in order to find the right system that is tailored for your needs and budget. Depending on the type of operation you manage, you should consider the following systems, their advantages and suitability to your company.
Accommodation management software:
Accommodation software packages range from those aimed at B & Bs and small motel owners to ones for running big hotels, clubs and resorts. The basic package offers simple guest and room management, while the more complex ones cover every aspect needed to manage and run a big hotel chain. This includes reservations, service, retail, inventory, staff roster and training, accounting and much more.
Front desk: A front office software package should enable reception staff to keep track of all bookings, state of rooms, guest details and charges, coordinate restaurant reservations for guests, plan housekeeping duties and process guest check-in and check-out. They should also provide a means to communicate effectively with all travel agents and activity operators linked to the system. Features you should look out for include: Reports for arrivals & departures on a specific date. Guest ledger and reservation details, including activities and special requests. Room rates, discounts, package deals, group bookings, etc. Visual schematic of hotel rooms and status. Visual schematic of calendar with room availability. Facility for printing check-in cards for guests. Flexibility in re-assigning guests to different room. Facility to easily add charges to rooms from restaurants, spa, gift shop, etc. Incorporate all payment options upon check-out and print receipt. Print work roster for staff Facilities for storing guest history Communicate efficiently with reservation and travel agents
Housekeeping / maintenance software: Easy-to-use software for the housekeeping and maintenance departments of your accommodation place will increase the efficiency of cleaning and servicing of rooms. Main features of this module will be: Keeping track of room status – dirty, cleaned, inspected, check-ins and check-outs, etc. All information such as number of guests, number of beds, length of stay, special requests (eg baby cot, high chair) should be visible to both housekeeping staff and management. Staff can enter maintenance issues as they arise, and those are automatically sent to the maintenance department. Staff can request cleaning materials and toiletries ordered. Staff can keep track of laundry status for uninterrupted linen supply.
Online reservation system: This software package is essential to any accommodation place. It helps you increase direct online bookings instantly. Prospective guests can view hotel rooms (size, choice of beds), availability and prices, plus services and facilities offered. The systems should have instant confirmation of credit card payments or other secure online payment method. After payment of deposit and confirmation by email, guests should be able to login to view or change their reservation details. Cancellation policies should be stated, airport transport options mentioned.
Hospitality management systems for point of sale (POS) operations : This includes restaurants and bars, the hotel gift shop, spa, tour desk and other guest services. It should have the options of direct payment or charge to room. Apart from recording normal vending operations, it should include issuing daily transaction reports to management or the accounting office, and a daily revenue report.
In the POS sector there are many operating hospitality management systems catering for the food vendor sector, namely restaurants, cafés, takeaway shops and delis.
Restaurant (POS) management packages. For POS management packages, you have the choice of an off-the-shelf system for restaurants and cafes, where you can set the options that suit your operation, or a customized one, specifically configured for your business. Most systems are quite easy to use and are cost effective. Their features vary, but most offer the following: Order taking, tallying, and cashier options using a hand-held PDA system. Credit-card processing interface Receipts customized for your business. The more advanced systems also offer: Integrating all transactions with your accounting software. Full inventory / stocktaking facility Translation facilities to selected languages.
Administration software: This module is directed at top management and offers access to all levels of the organization. It provides instant access to the data base of all sectors, ensuring total transparency of operations Overseeing and early intervention by senior staff can prevent mistakes being made by inexperienced employees and save money and the reputation of your business. Other facilities in this package may include:
Tools for setting different rate systems for rooms and services: daily, seasonal, special promotions, etc. Statistical data – percentage occupancy over set periods, and other data used for policy making and customized reports for board meeting presentations. Organizing promotions and package deals. Inventory for different departments. Employee accounts and employee training programs
Remember: with the high staff turnover common to the hospitality industry, it is important to choose a system that needs minimal training to use, and has 'secure areas', which only authorized personnel (with the proper clearance) may access and use.
Choosing and introducing hospitality management systems for your business is a significant undertaking, both operationally and financially. But once up and running, the system will increase efficiency, cut costs and improve the service in your company. You will have happier staff and happier guests, who will promote your business and ultimately increase your revenue.